You've bought internet leads before — sold five ways, form-filled, never answering the phone. This is not that. Association referrals come from licensed member plumbers physically at the damage, often with the homeowner beside them. Joining and listing is free. You commit to what you'll pay a fellow member — and contribute only on assignments you accept.
Join Free — Restoration MembershipA profile costs nothing and never will. Certification is what makes you eligible to receive referrals — the association's standards are a credential, not a paywall.
Create a profile, appear in the association directory, receive territory reports, and dispatch plumbing work to member plumbers. No dues, no card on file, no expiry. Many members start here while they complete certification.
Verified IICRC certification, liability insurance, state licensing, and 24/7 response capability. Certification is what makes you eligible for assignments. You pay nothing to hold it — only when you accept an assignment.
A licensed member plumber is on-site confirming real water damage — with GPS-verified address and photos. There is no better-confirmed emergency than one a plumber is standing in.
The plumber tells the homeowner "I'm a member of NAPMA — they're sending a certified crew." You arrive introduced, not cold-calling.
One referral, one responder. Never passed to five firms at once. When the assignment is yours, it's yours to complete.
You declare what you'll pay a member plumber per assignment, by territory. Priority goes to the strongest overall member — rate × quality score × standing, with the money term capped so it can never outweigh performance.
Choose ZIP codes or a radius. Set different terms by zone. Set a monthly limit and pause anytime — you'll always know your association costs in advance.
Member referral payments typically run $250–$800 per assignment, declared as a standing rate for a territory rather than haggled job by job. The plumber sees your rate before submitting, which is exactly why members route work to firms that treat them properly.
Optionally attach a guaranteed payment — e.g. $500 if you walk the property but don't take the job. A guarantee tells member plumbers you stand behind your response, and members route more work to firms that do.
High close rates, fast response, and satisfied homeowners raise your standing — letting you take priority over members who commit more. In this association, performance outranks spending.
The association stays small and serious on purpose. Homeowners get professionals; plumber members trust the handoff; the association stays small enough to hold its standards.
✓ IICRC certification (or equivalent)
✓ Proof of general liability insurance
✓ State licensing where required
✓ 24/7 emergency response capability
✓ Acknowledge assignments within 15 minutes
✓ Be on-site within 2 hours
✓ Report every assignment outcome within 72 hours
✓ Maintain homeowner satisfaction standards
Find a plumbing problem behind the flood? Dispatch it to a member plumber in one tap — available to Associate Members too. Every job you route earns points that raise your standing in the association.
The association surveys your homeowners after every job and gives the happy ones a one-tap path to a public review. More reviews, better local ranking, more direct work.
Member activity, response rates, and unserved water damage by ZIP — see where the association needs more coverage.
Yes. Creating a profile, listing in the directory, and holding certification all cost nothing. You contribute only when you accept an assignment — that contribution is the referral payment to the member plumber who found the work, plus the association's administration fee.
Flag it within 72 hours and the association reviews it. Where a referral is confirmed invalid — wrong address, no actual damage, unreachable homeowner — your contribution is credited and the submitting member's standing is adjusted. Persistent problems are handled through member conduct review, not automatically.
No. You contribute only on assignments you accept, set a monthly limit, and pause whenever. Certification standards are the only ongoing commitment.
Certified memberships are capped per territory so every member can hold the response standard. Charter members in a new territory join alongside the fewest peers.
Certified members do not condition emergency response on an assignment of benefits, do not represent homeowners' claims without a public adjuster licence, and work within the licences they actually hold. We set all of it out — along with the referral-compensation rules and what we verify at enrolment — on our Standards & Compliance page.
It's an optional addition to your terms: if you visit the property but don't take the job, the member plumber still receives the amount you pledged. It signals to member plumbers that you back your response — the strongest reason a member routes their next call to you.
Free to join. Charter members receive reduced association dues for 12 months and first selection of territories.
Free to join — no dues, no card on file. Certification and insurance are verified separately, and only certification makes you eligible for assignments.
Prefer to talk it through? Call either line.